1. Do you ship to my country?


Packages are usually shipped within 3-5 business days of purchase.

For Standard shipping, it takes 3-4 weeks to arrive for most countries.  

For Expedited shipping, package will be upgrade to DHL/FEDEX, arrive within 5-7 days.


2. Can you make jewelry piece in different length?

YES! I can usually make almost any item in the length you’d like, even if it’s not listed in the menu. Just message me and ask! 🙂


 3. Care instruction for your jewelry?

To ensure the lasting beauty of your handmade gemstone jewellery, please handle them with love and care, clean the jewelry with soft polishing cloth, do not use sonic cleaners or commercial jewelry cleaners to clean your jewelry.

Avoid silver dips, liquids and chemicals. Remove jewelry prior to bed, bathing, swimming and doing sports.

Also, it is a good idea to put your jewelry on after applying make-up, creams, perfume and hair spray.


4. What payment method do you accept?

My shop offer several payment methods, Credit card/ Paypal/ ShopPay/ GooglePay are all accepted.


5. Will I need to pay taxes or custom fees?

International buyers may have to pay additional taxes and fees enforced by your home country, depending on your local customs regulations and the price of the item(s) purchased. These fees are not included in my shipping fees.
Upon checkout you will be charged only for the cost of the purchased items and their shipping.


6. Can I return or refund my purchase?

Due to the nature of each unique piece, I am unable to offer returns/refunds on shipped items! Please read the description of the product and if you have any doubt, feel free to contact me and ask!  Please contact me within 24hrs to cancel an unshipped order. 

Please send any inqury to : jiangnanhandmade@gmail.com, I will reply within 24 hours!


7. I have other question not listed here.

Feel free to leave me the message and I'll be happy to answer all of your questions! I'll get back to you as soon as possible!